FAQs

Our clinic is open from Mondays to Saturday except holidays, from 8am to 5pm.

Yes, we happily accept walk-in patients. Our clinic is open to accommodate both scheduled appointments and individuals who prefer to visit us without prior booking. Walk-in patients will be attended to on a first-come, first-served basis, depending on the availability of our medical staff.

However, we recommend calling ahead or checking our social media page & website for any updates or potential times to ensure smooth and efficient visit.

In most cases, you will need a doctor’s request or prescription to undergo a lab test at our facility. Lab test are typically ordered by a healthcare professionals to assess specific health conditions to monitor ongoing treatments. It ensures that the appropriate tests are conducted based on your medical history and symptoms.

 

If you have any concerns or unsure about whether you need a doctor’s request for a particular test, we recommend reaching out to our clinic or your healthcare provider for clarification and guidance.

Yes, we do offer home service for select medical procedures. To book a home service appointment, please follow these steps:

1) Contact our clinic or customer service team to inquire about the availability of home service for the specific procedure you require.

2) Provide them with the relevant details such as your Name, Contact Information, and address where the service is needed.

3) Our Team will assess the feasibility of providing the requested service at your location and provide you with any additional information or requirements. If home service is available and feasible, they will assist you in scheduling an appointment at a convenient date and time.

The availability of home services may vary depending on the nature of the procedure and resources. To inquire about the home service availability and discuss your specifics, please contact our clinic directly.

We offer multiple payment options, including cash, credit/debit cards, Gcash and select HMO partners.

You can call our customer service hotline (0977) 807-0256 or (02) 7007-0256. for scheduling.

Fasting instructions for blood tests vary. Please follow the specific instructions provided by your doctor. If you have any concerns or questions, it’s best to contact our clinic for clarification before undergoing the test.

In general, it is important to follow the instructions provided by your doctor regarding the use of medications. Some medications may affect the results of certain blood tests, while others may not have any significant impact.

It is recommended to inform the laboratory staff about all the medications you are currently taking, including prescription medications, over-the-counter drugs, and any supplements. They can provide you with specific guidance on whether you should continue taking your medications as usual or if any modifications are necessary prior to the blood tests.

To ensure accurate and reliable test results, it is important to communicate with your healthcare provider and follow their instructions regarding medication usage before undergoing blood tests.

For Blood Tests – Fasting Blood Sugar (FBS) and Lipid profile, requires 10-12 hours fasting.

On the other hand, Ultrasound procedures such as Whole Abdomen, Upper Abdomen and Hepatobiliary Tree requires 6-8 hours fasting.

The turnaround time for test results can vary depending on several factors, including the type of test. Generally, routine lab tests may take anywhere from a few hours to the next day to be available.

However, Pap smear, biopsies, cultures, 2D Echo results take longer because of the manual nature of the procedures. Additionally, some specialty tests take longer, and your physician can tell you if your tests fall into any of these categories.

It’s important to keep in mind that these timeframes are general estimates and can vary depending on the specific circumstances. We will provide you with a more accurate estimate or the expected turnaround time for your specific tests.

Yes, Lab Test results can be expedited with an additional fee. The availability and feasibility of expedited processing may vary depending on the specific tests. It is recommended to discuss your need for expedited results for more information and any associated fees.

We have a wide range of services including Laboratory services, Digital X-ray, 2D Echo, Ultrasound, ECG, Drug Testing, and Medical Consultations. Visit the “Services Page” on our website to view all our available services and packages or call customer service hotline  (0977) 807-0256 or (02) 7007-0256.